• Total Support

    Texas Data Vault's customer services organization enables Texas Data Vault's clients to maximize their investment in our managed services and products by providing tools and services that ensure they succeed.

    Texas Data Vault delivers premier systems integration, implementation, disaster recovery, technical support, and education services to ensure the successful deployment of our secure online backup and recovery solutions. At Texas Data Vault, 100 percent customer satisfaction is our overriding goal. As a way to achieve this prime objective, Texas Data Vault customer services continuously monitors customer satisfaction and maintains regular, interactive communication with every client.

    Texas Data Vault's comprehensive service offerings include:

    • Partnering with our clients to plan, design, configure, implement, deploy, and upgrade their Texas Data Vault backup and recovery solution through our Professional Services . This organization provides the industry expertise and technical excellence to help implement Texas Data Vault solutions successfully.
    • Providing world-class support services through Texas Data Vault Technical Support. Our professional support staff employs state-of-the-art tools and techniques (e.g., customer service management software and remote desktop navigation software) to ensure the prompt and accurate resolution of all customer service requests.
    • Delivering proactive education through Dynamo Education to ensure clients quickly acquire the requisite knowledge and skills to successfully install, use, maintain, and upgrade their Texas Data Vault solutions.

    Texas Data Vault is dedicated to providing timely and high quality support services for our customers. Our Customer Support Services group provides a variety of resources and means to assist you.

    Dynamo OnDemand, Axis, Everlast, and MailArchiva customers:

    Toll Free: 1-866-855-9555

    Dynamo, Junction, Maven, and Maven Agents:

    Toll Free: 1-866-570-2839

    Standard phone and email Support is available 8AM to 6PM PST, Monday through Friday, excluding U.S. holidays.

    After-hours, or emergency support is available and may be subject to additional fees.

    Priority Phone Support is available 24 x 7 x 365.

    FREE Backup Quote!

    What are the operating system(s) of the machines you will be backing up? (Check all that apply)
    • Windows
    • Exchange
    • SQL
    • Sharepoint
    • ESX Server
    • HPUX
    • Linux
    • Novell
    • AIX
    • Oracle
    • Other
    • AS400/ iSeries

    "Texas DataVault has done a great job backing up our electronic medical records while meeting all of the HIPAA regulations. We like the peace of mind knowing that our data is off-site and encrypted.

    Texas Medical Facility